GOLD & PLATINUM AND SILVER RETURN POLICY

We hope your jewelry purchase has exceeded your expectations. However, if you would prefer an exchange or refund, you may return your item within 10 days of its shipment for a Full Refund, less shipping fees. Or exchange it within 15 days.

All SILVER RINGS will carry 10 day full money back guarantee. NO RESTOCKING FEE WILL APPLY.

We must have the merchandise back within 10 days for full refund starting the calendar day you receive the jewelry, or within 15 days for an exchange.

Also pick your center stone from .50 carat to 6 carat any 7 shapes .

All jewelry also available in solid platinum 950 or 18 karat gold and Sterling 925 Silver.

Our ladies and men's rings are available in 1/4 and 1/2 sizes from 3 to 15.

 AAAAA Diamond Quality Cubic Zirconia.

Shipping charges are not refundable .Shipped with FedEx, USPS, UPS

DiamondStore.com jewelry is stamped 10 karat, 14 karat, 18 karat or Platinum 950. We do not stamp CZ .

All jewelry at DiamondStore.com are handset and are made with 14 karat, 18 karat and platinum 950 (Solid Gold or Platinum)  NEW to ou Collection of (Fine Sterling Silver Jewelry) All jewelry manufactured in fully equipped factory from A to Z

20% restocking fee will apply for Following items

All 18 karat gold and Platinum orders there will be 20% restocking fee.

Restocking Fees of 20% will apply to the following conditions:
Items not returned in brand new, saleable condition and/or show signs of any wear.

Ladies ring size 5 and below or size 8 and over 20% restocking fee on all GOLD, PLATINUM RINGS

All Men's rings. 8 and below or size 11 and over  20% restocking fee on all GOLD, PLATINUM RINGS

All Jewelry Canceled There will be  20% restocking fee on all GOLD and PLATINUM RINGS

All Gold orders will qualify one time exchange and there will be no refund after exchange.

All Gold eternity rings.

All Special orders are none refundable. We do not guarantee the timing of your special order even if in written or typed contract.  All orders can be canceled by DiamondStore.com anytime without any permission.

Orders with three or more items at one time.

ALL EARRINGS WILL NOT HAVE ANY RESTOCKING FEE

6:RMA issued Packages must be received within 10 day return period. Otherwise 20% restocking fee will apply on your return authorized merchandise. All packages without RMA will be refused.

We have the right to CANCEL ANY PRODUCT, REFUSE SERVICE, or NOT PROCESS any order without any permission. By Making a purchase from this site via email, online, or on the phone YOU AGREE WITH THIS TERMS AND CONDITIONS.

-----------------------------------------------------------------------------------------------------------

Refunds will only be credited in the same manner as the original payment. For credit card purchases, the refunds will be posted to the original card that was used for the purchase. No exceptions. Refunds are generally issued in 5 to 10 business days.

Accepting Returns
We accept returns for refunds or exchanges on all jewelry. Items that have been worn, resized, engraved, (unless engraved incorrectly by DiamondStore), or altered or damaged in any way cannot be accepted for return. If a piece engraved by DiamondStore was not engraved with the letters specified in your order, we will send you a new item engraved with the correct letters. Items will only be accepted if they are returned with all of the original packaging materials and documentation, as specified below.

For questions regarding returns from outside the United States, please call a DiamondStore customer service associate at contact us

Exchanging Your Order
Exchanges are simple. You can return your jewelry item within 15 days of shipment , to exchange it for another jewelry same amount or more. For a store credit we will issue you credit for the price of the item (minus any additional shipping upgrades you may have purchased). You can apply this credit to the purchase of any other selection of your choice. If you have any questions about our return procedure, please don't hesitate to contact us.Please note exchanges 1 time only. After exchange there will be no refunds. Shipping charge will apply for all exchanges. All jewelry must be exchanged for jewelry only.

Returning Your Order
DiamondStore merchandise is very valuable and requires that we take special precautions in shipment. To return a jewelry item to DiamondStore, follow the checklist below: Shipping Fees are Non Refundable.

1. Call or email DiamondStore customer service at Support@DiamondStore.com or
2. Email us RMA Form for a Return Authorization Code. 
   
   
3. secure your jewelry inside the original jewel box or bag. Fill out the reverse form.
   Make sure to include all packaging, including any protective wrapping.
   Place it all inside a small cardboard shipping box, and secure it.
   A return box may have been included in your original package. You can also use a box from you local Post Office. Paper mailing tape is required so that ink stamps will print on your package.
   
   
4. Write your Return Authorization Code on the back of the invoice that came with your Packing Slip. If you do not have a Returns Label, just write the Return Authorization Code on the box next to the shipping address. All packages returned without (RMA) Return Authorization Number will be refused or returned back to sender.
    
5. Ship the item to:

   DiamondStore.com
   611 wilshire blvd suite 700
   Los Angeles, Ca 90017

6. Ship the item by registered U.S. mail, fully insured for the value of the item.
   Please request a return receipt for your records. (Note: FedEx® will not insure valuable jewelry.)

We will notify you once we've received and processed your returned item. If you request a refund, your account will be credited within three days of this notification. Refund will appear on your next statement. (Please note that any unauthorized, improperly packaged, or non-insured returns will be returned to sender.)